We hope you find answers to your questions here. If not, please email us [email protected]
What is your Full Refund Guarantee?
If you are unhappy with your purchase for any reason, please contact us quoting your invoice or order number no later than 14 days from the date you receive your purchase. We will refund, replace, or credit the cost against a future purchase. This does not cover Bespoke or Custom items. Please contact us for our Bespoke and Custom Items Refund Policy
How do I return my purchase?
If you are not completely happy with your purchase, you are welcome to return it to us. The cost of returning your purchase to us is the responsibility of the customer, and the item must be sent in its original packaging. If you are in the UK, please contact us and we will arrange a collection courier service to return the item to our warehouse. Providing it arrives back safely, and in the exact condition it was sent, we’ll give you a full refund, minus the cost of the courier return. We comply with the distance selling act regulations. A full refund, less postage will then be made within 14 days via the original method of payment and an email will be sent to confirm that the refund has been given.
My item is faulty, how do I return it?
If you consider the item you have received as faulty, please get in touch with us via phone or email with your order number. We will then advise. We take great care with our product photography to make sure that we are providing you with photographs that represent the products we sell. However, due to the handmade nature of our pieces, and inconsistencies in how different computer screens reproduce colours, we cannot guarantee that the product you receive will look exactly the same as you have seen on your computer screen.
My order is not correct, how do I return it?
Every so often mistakes do happen, but we do our utmost to correct any issues you may have. Please contact us with your order number by phone or email.